O Automated Voice Answering System, How I Despise Thee

August 29, 2007 @ 12:07 am | Filed under:


Welcome to Aetna Member Services!

To endure an assault upon your sanity, press 1.

To waste approximately 23 minutes of your precious time, press 2.

To speak to an actual live human being who has any interest in hearing about the problem you are desperately trying to solve…

Call your mother.Otherquote

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9 Reponses | Comments Feed
  1. Avatar

    Jennifer says:

    As I look back over the worst days of my life, they all involve trying to negotiate with a health insurance company. So sorry!

  2. Avatar

    Tracy says:

    I hear you! and all too unfortunately, am in the midst of living it again…

  3. Avatar

    Demeter says:

    Oh, how true! And you know what’s worse? The ones you have to TALK TO. I don’t know why I hate those so much more than the “push a button” ones, but I do!

  4. Avatar

    sarah says:

    Don’t know if I’ve shared these tips before, but they do seem to work about 75% of the time.

    -if voice automated, clearly say operator regardless of what it asks

    -start pressing “0”

    Either will usually get you a live person, which sometimes isn’t much help either, but often better off than where you were.


  5. Avatar

    Jane Ramsey says:

    In other words:
    “Aetna, I’m NOT glad I met ya”?

  6. Avatar

    Kate says:

    well, I don’t know about the “has any interest in hearing about the problem you are desperately trying to solve” part, but as far as the “human” part goes, check gethuman.com–they list how to get straight to a human at Aetna (call 800‑738‑7674 Say “member”; press *0) plus tricks for lots more automated systems.

  7. Avatar

    Jenny in Ca says:

    I usually try ‘0’ too, nothing gets me in a bad mood quicker than not being able to talk to a real person. We have blue cross and they have a voice recognition computer ‘thing’ that does not work, I keep repeating myself and it will not move on or take you to the operator. I started bypassing it. I’m to old, busy and cranky for this kind of fun…

    hope you get it all straightened out.

  8. Avatar

    Theresa ♥ says:

    Ack, isn’t it frustrating!

  9. Avatar

    Jennifer says:

    ROF….that is so true, that’s exactly what it’s like! Thank goodness for moms!